Answers to the questions providers ask us most, before working with CASE...
FAQsAnswers to the questions providers ask us most, before working with CASE...
FAQScomprehensive accessibility support in education
comprehensive accessibility support in education
SEND SUPPORT FAQS
Browse our SEND support FAQs below.
Choosing the right support partner is a big decision, so we've answered common questions about our Mental Health Support, Assistive Technology and Expert Mentoring services, along with general process and pricing questions.
General questions
Common questions about pricing, process and working with CASE.
MENTAL HEALTH SUPPORT
Common questions about our managed mental health support service.
ASSISTIVE TECHNOLOGY
Common questions about assessing, sourcing and supporting technology.
EXPERT MENTORING
Common questions about our specialist, one-to-one mentoring support.
SEND SUPPORT FAQS
Browse our SEND support FAQs below.
Choosing the right support partner is a big decision, so we've answered common questions about our Mental Health Support, Assistive Technology and Expert Mentoring services, along with general process and pricing questions.
General Questions
Common questions about pricing, process and working with CASE.
MENTAL HEALTH SUPPORT
Common questions about our managed mental health support service.
ASSISTIVE TECHNOLOGY
Common questions about assessing, sourcing and supporting technology.
EXPERT MENTORING
Common questions about our specialist, one-to-one mentoring support.
Helping learners thrive
By combining specialist expertise, technology and robust support processes, we help providers deliver exceptional learner support while maintaining focus on teaching, learning and achievement.
GET IN TOUCHHelping learners thrive
By combining specialist expertise, technology and robust support processes, we help providers deliver exceptional learner support while maintaining focus on teaching, learning and achievement.
GET IN TOUCH
GENERAL QUESTIONS
Covering everything from how we work and what it costs to funding, contracts and getting started, here's what providers most want to know before choosing CASE.
How does the process work if we want to start working with CASE?
It begins with a discovery and consultation meeting with your leadership, SEND, safeguarding and operational teams to understand your current provision and challenges. CASE then presents its service and delivery model, agrees the specific services and timescales with you, and - where needed - moves into learner assessment, support planning and service commencement.
How much does CASE cost?
It depends on what you need. Mental health support is charged per session (£100), assessments start from £100 online or £120 in person, mentoring starts from £50-£65 per hour, BSL interpreting starts from £60 per hour (2-hour minimum), and assistive technology is quoted as tailored packages. You can purchase a single service, combine several, or take on a fully managed SEND solution - CASE provides a free, no-obligation quote based on your needs.
Can CASE tailor its approach to our organisation specifically, rather than offering a one-size-fits-all service?
Yes - every partnership starts with discovery, where CASE takes time to understand your organisation, learner population, existing support arrangements and strategic objectives before recommending a model, and services can be purchased individually, combined into bespoke packages, or delivered as a fully managed, outsourced SEND solution.
What payment options are available?
CASE offers a range of flexible payment options, including upfront payment packages, termly invoicing, multi-service agreements, lease and financing arrangements for technology packages, and bespoke contracted support arrangements.
Will using CASE mean less work for our internal teams, or more?
Less. Across all three services, a consistent aim is to take pressure off delivery teams - tutors, skills coaches, L&D coaches and support staff - by handling specialist assessment, delivery and reporting, so your team can stay focused on teaching, learning and achievement.
How does CASE help with ALS funding and compliance?
CASE's approach is funding-conscious throughout: learners are assessed against current ALS funding requirements, and CASE provides funding recovery support to help providers maximise ALS funding while maintaining compliance, alongside full evidence and reporting for audits and inspections.
What kind of reporting will we receive as a provider?
Across all services, CASE provides documentation and evidence to support quality assurance, funding compliance and internal reporting, giving you what you need to demonstrate the support delivered and its impact on learners.
Do we have to commit to a long-term contract to work with CASE?
No - individual services can be purchased with no long-term commitment required. If you'd prefer a broader arrangement, bespoke combined packages and fully managed SEND solutions are also available.
Can CASE support learners across multiple sites or delivered fully remotely?
Yes - services are delivered flexibly online and in person (where applicable) to meet learner and provider needs across the UK, ensuring continuity of support regardless of location.
Who do we contact to discuss our specific requirements?
You can get in touch via the Contact page, by phone, or by email at info@casesupport.co.uk to arrange a free, no-obligation discussion and quote.
GENERAL QUESTIONS
Covering everything from how we work and what it costs to funding, contracts and getting started, here's what providers most want to know before choosing CASE.
How does the process work if we want to start working with CASE?
It begins with a discovery and consultation meeting with your leadership, SEND, safeguarding and operational teams to understand your current provision and challenges. CASE then presents its service and delivery model, agrees the specific services and timescales with you, and - where needed - moves into learner assessment, support planning and service commencement.
How much does CASE cost?
It depends on what you need. Mental health support is charged per session (£100), assessments start from £100 online or £120 in person, mentoring starts from £50-£65 per hour, BSL interpreting starts from £60 per hour (2-hour minimum), and assistive technology is quoted as tailored packages. You can purchase a single service, combine several, or take on a fully managed SEND solution - CASE provides a free, no-obligation quote based on your needs.
Can CASE tailor its approach to our organisation specifically, rather than offering a one-size-fits-all service?
Yes - every partnership starts with discovery, where CASE takes time to understand your organisation, learner population, existing support arrangements and strategic objectives before recommending a model, and services can be purchased individually, combined into bespoke packages, or delivered as a fully managed, outsourced SEND solution.
What payment options are available?
CASE offers a range of flexible payment options, including upfront payment packages, termly invoicing, multi-service agreements, lease and financing arrangements for technology packages, and bespoke contracted support arrangements.
Will using CASE mean less work for our internal teams, or more?
Less. Across all three services, a consistent aim is to take pressure off delivery teams - tutors, skills coaches, L&D coaches and support staff - by handling specialist assessment, delivery and reporting, so your team can stay focused on teaching, learning and achievement.
How does CASE help with ALS funding and compliance?
CASE's approach is funding-conscious throughout: learners are assessed against current ALS funding requirements, and CASE provides funding recovery support to help providers maximise ALS funding while maintaining compliance, alongside full evidence and reporting for audits and inspections.
What kind of reporting will we receive as a provider?
Across all services, CASE provides documentation and evidence to support quality assurance, funding compliance and internal reporting, giving you what you need to demonstrate the support delivered and its impact on learners.
Do we have to commit to a long-term contract to work with CASE?
No - individual services can be purchased with no long-term commitment required. If you'd prefer a broader arrangement, bespoke combined packages and fully managed SEND solutions are also available.
Can CASE support learners across multiple sites or delivered fully remotely?
Yes - services are delivered flexibly online and in person (where applicable) to meet learner and provider needs across the UK, ensuring continuity of support regardless of location.
Who do we contact to discuss our specific requirements?
You can get in touch via the Contact page, by phone, or by email at info@casesupport.co.uk to arrange a free, no-obligation discussion and quote.
MENTAL HEALTH SUPPORT
From how learners are matched with a practitioner to the funding and reporting behind it, here's what providers most want to know about our Mental Health Support service.
What does CASE's mental health support actually involve for our learners?
Learners get access to a fully managed digital wellbeing platform where they're matched with a qualified mental health practitioner for structured, confidential 1:1 sessions. The whole service is run for you - from assessment through to delivery and reporting - so it sits alongside your existing pastoral and learner support provision rather than replacing it.
Who delivers the mental health sessions?
Sessions are delivered by qualified, experienced practitioners holding recognised professional qualifications in counselling and psychotherapy, so learners are supported by genuine specialists rather than generalist staff.
How are learners matched with a practitioner?
CASE uses an intelligent, needs-based matching process to connect each learner with the practitioner best suited to their circumstances, rather than a generic first-come, first-served allocation.
Can the support platform be branded as ours rather than CASE's?
Yes. The digital wellbeing platform can be white-labelled with your organisation's logo, colours and identity, so learners experience it as an extension of your own provision.
Does this reduce the workload on our tutors and skills coaches?
Yes - this is one of the main reasons providers choose the service. Mental health concerns often place significant additional demands on tutors, skills coaches and delivery teams; CASE takes on the specialist support so your staff can stay focused on teaching and learning.
How is mental health need identified and funded?
CASE carries out an initial assessment and Additional Learning Support (ALS) review in line with current funding requirements, so support is targeted appropriately and eligible learners can access funding-backed provision from the outset.
What evidence or reporting do we get for funding and quality assurance?
CASE provides documentation and evidence to support quality assurance, funding compliance and your own internal reporting, so you're never short of what's needed for an audit or inspection.
How quickly can a learner start receiving mental health support?
Once a learner has been assessed and matched, they're onboarded onto the platform and access to their practitioner is arranged as part of CASE's fully managed process — full timescales are agreed with you during implementation.
Is the support anonymous or confidential for learners?
The service is delivered through a structured, confidential online portal designed to give learners a safe space to access support away from the classroom or workplace environment.
Can mental health support be combined with our other services from CASE?
Yes. Mental health support can be purchased individually or combined with assistive technology and expert mentoring as part of a bespoke package tailored to your organisation.
MENTAL HEALTH SUPPORT
From how learners are matched with a practitioner to the funding and reporting behind it, here's what providers most want to know about our Mental Health Support service.
What does CASE's mental health support actually involve for our learners?
Learners get access to a fully managed digital wellbeing platform where they're matched with a qualified mental health practitioner for structured, confidential 1:1 sessions. The whole service is run for you - from assessment through to delivery and reporting - so it sits alongside your existing pastoral and learner support provision rather than replacing it.
Who delivers the mental health sessions?
Sessions are delivered by qualified, experienced practitioners holding recognised professional qualifications in counselling and psychotherapy, so learners are supported by genuine specialists rather than generalist staff.
How are learners matched with a practitioner?
CASE uses an intelligent, needs-based matching process to connect each learner with the practitioner best suited to their circumstances, rather than a generic first-come, first-served allocation.
Can the support platform be branded as ours rather than CASE's?
Yes. The digital wellbeing platform can be white-labelled with your organisation's logo, colours and identity, so learners experience it as an extension of your own provision.
Does this reduce the workload on our tutors and skills coaches?
Yes - this is one of the main reasons providers choose the service. Mental health concerns often place significant additional demands on tutors, skills coaches and delivery teams; CASE takes on the specialist support so your staff can stay focused on teaching and learning.
How is mental health need identified and funded?
CASE carries out an initial assessment and Additional Learning Support (ALS) review in line with current funding requirements, so support is targeted appropriately and eligible learners can access funding-backed provision from the outset.
What evidence or reporting do we get for funding and quality assurance?
CASE provides documentation and evidence to support quality assurance, funding compliance and your own internal reporting, so you're never short of what's needed for an audit or inspection.
How quickly can a learner start receiving mental health support?
Once a learner has been assessed and matched, they're onboarded onto the platform and access to their practitioner is arranged as part of CASE's fully managed process — full timescales are agreed with you during implementation.
Is the support anonymous or confidential for learners?
The service is delivered through a structured, confidential online portal designed to give learners a safe space to access support away from the classroom or workplace environment.
Can mental health support be combined with our other services from CASE?
Yes. Mental health support can be purchased individually or combined with assistive technology and expert mentoring as part of a bespoke package tailored to your organisation.
ASSISTIVE TECHNOLOGY
Whether you're curious about which devices we supply or how ongoing support works, here's what providers most want to know about our Assistive Technology service.
What kind of assistive technology can CASE provide?
CASE sources a range of education-focused technology through a network of specialist partners, including Apple devices along with supporting hardware and software, tailored to each learner's specific needs.
How do you decide what technology is right for a particular learner?
Every learner is individually assessed, with recommendations based on their specific needs, existing support, neurodiversity, accessibility requirements and preferred ways of learning — no two learners get the same package by default.
Do you just supply the devices, or is there more to it?
Supply is only part of it. CASE also handles setup, accessibility configuration and practical training for the learner, with ongoing reviews to make sure the technology keeps meeting their needs as circumstances change.
How is need for assistive technology identified and funded?
CASE carries out an assessment in line with ALS funding guidance to identify where assistive technology can support participation, progress and achievement, helping providers access the right funding routes.
Will this add work for our delivery and support teams?
The opposite - by handling assessment, sourcing, setup and ongoing support directly, CASE reduces the demands placed on your delivery teams, freeing staff to focus on teaching and achievement.
What reporting do we receive for compliance purposes?
CASE provides clear documentation and evidence to support funding compliance, quality assurance and progress reviews, giving you what you need to demonstrate impact.
How much does assistive technology support cost?
Assistive technology is provided as tailored packages, priced on application (POA) based on the learner's specific needs - get in touch for a free, no-obligation quote.
What happens if a learner's needs change after the technology has been set up?
Ongoing reviews are built into the service, so recommendations and configurations can be adjusted as a learner's needs evolve throughout their programme.
Can assistive technology support be scaled across a whole cohort, not just individual learners?
Yes - CASE works with providers of all sizes, from individual learner packages through to organisation-wide technology solutions as part of a bespoke or fully managed arrangement.
Do you only work with Apple devices?
Apple devices, including iPads, are a core part of CASE's offer, but the service draws on a wider network of education technology partners to source the right hardware and software for each learner.
ASSISTIVE TECHNOLOGY
Whether you're curious about which devices we supply or how ongoing support works, here's what providers most want to know about our Assistive Technology service.
What kind of assistive technology can CASE provide?
CASE sources a range of education-focused technology through a network of specialist partners, including Apple devices along with supporting hardware and software, tailored to each learner's specific needs.
How do you decide what technology is right for a particular learner?
Every learner is individually assessed, with recommendations based on their specific needs, existing support, neurodiversity, accessibility requirements and preferred ways of learning — no two learners get the same package by default.
Do you just supply the devices, or is there more to it?
Supply is only part of it. CASE also handles setup, accessibility configuration and practical training for the learner, with ongoing reviews to make sure the technology keeps meeting their needs as circumstances change.
How is need for assistive technology identified and funded?
CASE carries out an assessment in line with ALS funding guidance to identify where assistive technology can support participation, progress and achievement, helping providers access the right funding routes.
Will this add work for our delivery and support teams?
The opposite - by handling assessment, sourcing, setup and ongoing support directly, CASE reduces the demands placed on your delivery teams, freeing staff to focus on teaching and achievement.
What reporting do we receive for compliance purposes?
CASE provides clear documentation and evidence to support funding compliance, quality assurance and progress reviews, giving you what you need to demonstrate impact.
How much does assistive technology support cost?
Assistive technology is provided as tailored packages, priced on application (POA) based on the learner's specific needs - get in touch for a free, no-obligation quote.
What happens if a learner's needs change after the technology has been set up?
Ongoing reviews are built into the service, so recommendations and configurations can be adjusted as a learner's needs evolve throughout their programme.
Can assistive technology support be scaled across a whole cohort, not just individual learners?
Yes - CASE works with providers of all sizes, from individual learner packages through to organisation-wide technology solutions as part of a bespoke or fully managed arrangement.
Do you only work with Apple devices?
Apple devices, including iPads, are a core part of CASE's offer, but the service draws on a wider network of education technology partners to source the right hardware and software for each learner.
EXPERT MENTORING
From how mentors are matched with learners to the impact mentoring can have, here's what providers most want to know about our Expert Mentoring service.
What is expert mentoring, and how is it different from academic tutoring?
Expert mentoring is 1:1 or small-group support delivered by experienced practitioners, focused on confidence, resilience, organisation, communication and independent learning - it complements your existing teaching rather than duplicating it.
What kind of learner needs do CASE's mentors support?
Mentors have extensive experience supporting learners with disabilities, medical conditions and learning differences, including dyslexia, ADHD, autism and mental health conditions, delivering understanding, learner-centred support.
Is mentoring delivered online, in person, or both?
Both - CASE offers flexible online and face-to-face mentoring to meet learner and provider needs across the UK, ensuring continuity of support regardless of location.
How is a learner matched with a mentor and given a support plan?
Learners are first assessed against funding requirements to identify barriers to learning and ALS eligibility, and a personalised mentoring plan is created based on that assessment.
How does mentoring help with engagement and retention?
By building learners' confidence and practical skills for overcoming barriers to achievement, mentoring is designed to directly support engagement, progression and successful outcomes.
Does expert mentoring reduce pressure on our tutors?
Yes - dedicated specialist mentoring takes on demands that would otherwise fall to tutors and in-house support teams, allowing your staff to concentrate on teaching.
What evidence do we get to show mentoring is working?
CASE provides clear documentation to support funding compliance, quality assurance and progress reviews, evidencing the impact mentoring has on engagement, confidence and achievement.
How much does expert mentoring cost?
Mentoring starts from £50 per hour online and £65 per hour in person, with bespoke packages available depending on volume and delivery format.
Can mentors work with learners over an extended period, not just a one-off session?
Yes - mentoring is designed as personalised, ongoing support that runs alongside a learner's programme, not a single intervention.
Can expert mentoring be combined with other CASE services for the same learner?
Yes - mentoring can be delivered as a standalone service or combined with mental health support and/or assistive technology as part of a coordinated package for the learner.
EXPERT MENTORING
From how mentors are matched with learners to the impact mentoring can have, here's what providers most want to know about our Expert Mentoring service.
What is expert mentoring, and how is it different from academic tutoring?
Expert mentoring is 1:1 or small-group support delivered by experienced practitioners, focused on confidence, resilience, organisation, communication and independent learning - it complements your existing teaching rather than duplicating it.
What kind of learner needs do CASE's mentors support?
Mentors have extensive experience supporting learners with disabilities, medical conditions and learning differences, including dyslexia, ADHD, autism and mental health conditions, delivering understanding, learner-centred support.
Is mentoring delivered online, in person, or both?
Both - CASE offers flexible online and face-to-face mentoring to meet learner and provider needs across the UK, ensuring continuity of support regardless of location.
How is a learner matched with a mentor and given a support plan?
Learners are first assessed against funding requirements to identify barriers to learning and ALS eligibility, and a personalised mentoring plan is created based on that assessment.
How does mentoring help with engagement and retention?
By building learners' confidence and practical skills for overcoming barriers to achievement, mentoring is designed to directly support engagement, progression and successful outcomes.
Does expert mentoring reduce pressure on our tutors?
Yes - dedicated specialist mentoring takes on demands that would otherwise fall to tutors and in-house support teams, allowing your staff to concentrate on teaching.
What evidence do we get to show mentoring is working?
CASE provides clear documentation to support funding compliance, quality assurance and progress reviews, evidencing the impact mentoring has on engagement, confidence and achievement.
How much does expert mentoring cost?
Mentoring starts from £50 per hour online and £65 per hour in person, with bespoke packages available depending on volume and delivery format.
Can mentors work with learners over an extended period, not just a one-off session?
Yes - mentoring is designed as personalised, ongoing support that runs alongside a learner's programme, not a single intervention.
Can expert mentoring be combined with other CASE services for the same learner?
Yes - mentoring can be delivered as a standalone service or combined with mental health support and/or assistive technology as part of a coordinated package for the learner.